Anyone who has lost an afternoon to a locked iTax account, an eCitizen form that will not submit or a logbook transfer stuck between two towns knows the real cost of Kenya's digital paperwork. It is rarely the official fee. It is the time, the guesswork and not knowing whom to trust with your documents. Kaziiko, a marketplace at kaziiko.co.ke, is aimed squarely at that gap.
Kaziiko describes itself as Kenya's digital services marketplace. A client posts what they need, or browses listings, chooses an expert, pays by M-Pesa and approves the finished work. At the time of writing the site lists 43 services across categories that include government and eCitizen help, NTSA and driving, business registration and compliance, immigration and visas, graphic design, video and photo, websites and software, AI services, digital marketing, Daraja and fintech, land and property, and SACCO and chama support.
Prices are shown on the listings. The site shows starting prices of KSh 300 for government and eCitizen help, KSh 500 for business registration and compliance, KSh 800 for NTSA and driving, KSh 1,000 for graphic design, KSh 1,500 for immigration and visa services, KSh 2,000 for digital marketing, KSh 3,000 for AI services and KSh 5,000 for websites and software. A starting price is not a final price, so read what each listing includes before you order.
The feature that matters most is how payment works. According to Kaziiko, the client's M-Pesa payment goes into escrow and the expert receives nothing until the client confirms delivery. If changes are needed, the client can request a revision. If there is a dispute, the Kaziiko team reviews it and says it can issue a full refund. Each order has its own chat thread inside the platform, so clients do not have to hand out their phone numbers, and the site says every order, payment and message is logged.
Experts face a gatekeeper too. Kaziiko says each one registers, uploads credentials and passes ID and skills verification, which it puts at 24 to 48 hours, before a first listing goes live. Joining is free. Experts set their own prices, the platform keeps a 15 per cent fee on completed orders, and the other 85 per cent is paid to the expert's M-Pesa, typically within 24 hours, the site says. For anyone who sells a skill, whether CV writing, design or guiding people through government portals, that means a profile, priced listings and a payment trail instead of chasing clients one chat at a time.
Kenyans abroad are part of the pitch. Kaziiko has a diaspora section for people in the UK, the US and elsewhere, and says its experts can handle Kenyan government services fully remotely, so a stalled application does not need a flight home.
A marketplace is only as good as the care you bring to it. Whichever expert you choose, ask what the price covers and whether any official fees are extra, check ratings and reviews, keep the conversation and the payment on the platform, which is where the escrow protection applies, and never share a password or M-Pesa PIN that you cannot change afterwards. Used that way, Kaziiko gives you a structured way to get that paperwork done.
Browse the services or post what you need at kaziiko.co.ke. See how it works, the full list of services, or register as an expert, which the site says is free.
Promoted content. Kaziiko is a product of Mycrea Technologies Ltd, which also designs and maintains Kijiji News.