When you hire someone online to handle government paperwork, business filings or creative work, one of the first questions is whether the person is who they say they are. Kaziiko, the digital services marketplace at kaziiko.co.ke, says it runs a verification process for every expert before their first listing appears on the site. According to the platform, sellers must complete a profile, upload credentials and pass an ID check, a process that takes 24 to 48 hours.
The site describes verification as a trust feature alongside M-Pesa escrow, human-reviewed dispute resolution and reviews from verified buyers only. Kaziiko says experts register, fill in a profile and upload credentials such as certificates or examples of past work. The platform reviews these submissions before approving the first listing. Only after verification can an expert set pricing, delivery timelines and package tiers for services that now span 13 categories, from government and eCitizen help starting at KSh 300 to website development from KSh 5,000.
For clients choosing an expert, the site lists verification alongside other safeguards. According to Kaziiko, payment is held in M-Pesa escrow and released to the expert only when the client approves the delivery. If changes are needed, the client can request a revision. If a dispute arises, the Kaziiko team mediates, and the site says it can issue a full refund. Every order has a private chat thread, so personal phone numbers need not be shared, and the platform keeps a full audit trail of orders, payments and messages.
The verification step addresses a common concern when outsourcing sensitive tasks such as NTSA logbook transfers, KRA iTax returns or immigration paperwork. While Kaziiko is a private marketplace and not a government body, the platform says the checks help ensure that the person listing the service has provided genuine identification and supporting documents. Clients still need to ask what a quoted price covers, confirm delivery timelines in writing and never share an eCitizen password or M-Pesa PIN with anyone.
Kaziiko invites individuals, businesses, companies, agencies and cybercafés to list services, with no joining fee or monthly charge. The platform takes a 15 per cent fee on completed orders, so the expert keeps 85 per cent, paid to M-Pesa typically within 24 hours of the client's approval. The site now lists 43 services across categories that include graphic design and branding from KSh 1,000, video and photo from KSh 1,500, AI services from KSh 3,000, and fixed-price packages such as a professional CV from KSh 800 or a logo and branding package from KSh 2,000.
The 24 to 48 hour verification window means experts cannot list services immediately, but the site positions the delay as a safeguard for clients. By filtering and browsing experts who have cleared profile, credential and ID checks, clients can compare packages, delivery speed and ratings before choosing. The platform also offers a diaspora section for Kenyans in the UK, the US and elsewhere, saying its experts handle Kenyan government services fully remotely, with the same verification standard applied.
Browse the services or post what you need at kaziiko.co.ke. See how it works, the full list of services, or register as an expert, which the site says is free.
Promoted content. Kaziiko is a product of Mycrea Technologies Ltd, which also designs and maintains Kijiji News.